American Tourister AU Reviews
(Rated by 14 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
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Overall Rating
4.4
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.4
- Return Policy4.1
- Price & Quality4.5
- Shipping & Delivery4.5
- Customer Service4.8
Recent Customer Reviews (14)
Allison Simmons
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Joel Brooks
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Eveline Hecht
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Demi Carr
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Amy Howarth
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Sophie Rice
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Joan Burns
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Justa Olivas
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Ulrike Bach
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Raye Long
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American Tourister AU Pricing
Softside suitcases
$48.96 - $299.00
Hardside suitcases
$137.50 - $239.40
Carry-on suitcases
$144.00 - $191.40
3-piece luggage sets
$239.99 - $399.99
American Tourister AU Pros & Cons
Pros
1
Offers a variety of luggage combining soft case practicality with hard case toughness, providing large packing volumes and expandability options.
2
Some customers find certain models, like the Linex 55cm carry-on, durable with smooth wheels and good handling, suitable for travel.
3
The website may offer discounts such as 20% off for first-time online purchases, enhancing affordability.
4
The brand has a moderate overall rating of about 4.0 out of 5 stars based on limited reviews, indicating some customer satisfaction.
CONS
1
Several customer reviews report poor product durability, such as zippers failing when suitcases are full and stitching coming apart after limited use.
2
Warranty service is criticized for lack of accountability and poor customer support, with some customers paying for repairs despite an advertised international warranty and receiving unsatisfactory fixes.
3
Some users feel the warranty is misleading, as defects are sometimes considered "wear and tear," leading to refusal of free repairs or replacements.
4
Customer service experiences have been described as disappointing, with inadequate resolution of issues and reluctance to replace faulty products.
American Tourister AU Features and Benefits
Features
Variety of luggage combining soft and hard cases
Provides practicality, toughness, large packing volumes, and expandability options
Durable models like Linex 55cm carry-on
Smooth wheels, good handling, suitable for travel
Discounts such as 20% off first-time purchases
Enhances affordability
10-year global warranty
Covers products in over 100 countries, ensuring long-term reliability and peace of mind
Bright, bold designs
Allows travelers to Carry Your Colour with luggage that stands out
Fast and reliable delivery options
Includes express and next-day shipping across Australia
Antimicrobial protection
Protects selected products from staining, odor, and microbial degradation via Microban partnership
TSA-approved locks
Provides enhanced security integrated into many suitcases
360-degree spinner wheels
Enables smooth and easy maneuverability
Expandable compartments and organized interiors
Features clips and pockets to keep belongings secure and accessible
Wide selection of luggage types
Includes hard suitcases, soft-sided carry-ons, backpacks, and travel accessories
Trusted global brand since 1933
Known for innovation and award-winning quality standards
Free metro delivery on orders over $49
Available within Australia
Payment plans
Offers four installments for many products
Ongoing promotions and sales
Includes 30-40% off, mid-season sales, clearance events, and extra promo codes for affordability
Customer support and resources
Provides access to support, care and cleaning tips, packing advice, and authorized service centers